Cancellation & Refund Policy

Last Updated: November 16, 2025

Important: All Vyakti AI products and services are purchased and delivered online. Once a subscription period begins, no refunds are provided. However, you can cancel your subscription at any time, and the cancellation will take effect at the end of your current billing period.

1. Subscription Cancellation

You have the right to cancel your subscription at any time through:

2. When Cancellation Takes Effect

When you cancel your subscription:

  • You will retain access to all features until the end of your current billing period
  • No further charges will be made after the current period ends
  • Your subscription will not auto-renew
  • You can reactivate your subscription at any time

3. No Refund Policy

Please note that we do not provide refunds for:

  • Partial subscription periods
  • Unused portions of your subscription
  • Subscriptions cancelled before the end of the billing period
  • Any previously charged subscription fees

This policy applies because all our products are digital services delivered and consumed online immediately upon purchase.

4. Free Trial Cancellation

If we offer a free trial period:

  • You can cancel anytime during the trial without being charged
  • If you don't cancel before the trial ends, you'll be automatically charged for a subscription
  • Once the paid period begins, the standard no-refund policy applies

5. Service Issues and Exceptions

In the rare case of significant service disruption or technical issues that prevent you from accessing our services, please contact us immediately. We will review each case individually and may provide:

  • Service credit for the affected period
  • Extension of your subscription period
  • Other remedies at our discretion

6. Payment Disputes

If you notice an unauthorized or incorrect charge:

  • Contact us within 7 days of the charge
  • Provide details of the disputed transaction
  • We will investigate and resolve the issue within 7-10 business days

7. Subscription Changes

You can upgrade or downgrade your subscription plan at any time:

  • Upgrades take effect immediately, and you'll be charged the prorated difference
  • Downgrades take effect at the end of the current billing period
  • No refunds are provided for downgrade differences

8. Enterprise Subscriptions

For enterprise Companion-as-a-Service (CaaS) subscriptions:

  • Custom cancellation terms may apply as per your contract
  • Please refer to your enterprise agreement for specific terms
  • Contact your account manager or our support team for assistance

9. Account Termination

If we terminate your account due to violation of our Terms of Use:

  • No refunds will be provided for any remaining subscription period
  • Access to the service will be immediately revoked

10. How to Cancel

Step-by-step cancellation process:

  • Send a message to our WhatsApp support at +91 9741133224
  • Request to cancel your subscription
  • You will receive confirmation of your cancellation request
  • Your subscription will remain active until the end of the current billing period

11. Contact Us

For any questions about cancellations or refunds, please contact us:

We appreciate your understanding of our cancellation and refund policy. Our goal is to provide you with the best AI companion experience, and we're here to help if you have any concerns.